Job Description
We’re looking for a proactive, persuasive, and customer-focused Customer Support Executive to join our growing online fabric store. Your role will go beyond resolving queries—you’ll play a key part in converting inquiries into sales, guiding customers through their shopping journey, and ensuring they have a smooth and satisfying experience.
If you’re passionate about customer service and have a knack for convincing and selling, this role is for you!
we have available CSE (Customer Support Executive)
Job Location:
Udhana, Surat, Gujarat
Job Timing:
Full Day
Working Day :
Monday to Saturday
Salary Range:
20,000 – 35,000 a month
Roles and Responsibilities:
- Respond to customer queries via chat, phone, email, and social media promptly.
- Assist with product selection, order placement, payments, and shipping issues.
- Convert incoming leads and queries into successful online sales by understanding customer needs and offering suitable solutions.
- Handle complaints with empathy and professionalism while maintaining a positive brand tone.
- Coordinate with logistics and warehouse teams to ensure timely deliveries and returns.
- Maintain strong knowledge of fabrics, designs, and current offerings.
- Update CRM tools with accurate customer data and interactions.
- Share customer feedback and suggest improvements for better service and sales.
Key Skills Required:
- Strong communication skills in English (verbal and written); other languages are a plus.
- Prior experience in e-commerce, retail, or textile customer service is preferred.
- Familiarity with fabrics, textiles, or fashion terminology is an advantage.
- Basic knowledge of customer service tools like Zendesk, Freshdesk, or similar platforms.
- Ability to multitask and handle high-pressure situations with professionalism.
- A customer-first attitude and problem-solving mindset.
- Proficiency with basic computer operations, Microsoft Office, and order management systems.
Job requirements :
- Excellent communication skills in English; other languages are a plus.
- Confidence in convincing customers and driving sales through support channels.
- Experience in e-commerce, retail, or textile customer support preferred.
- Familiarity with fabrics, prints, or fashion terminology is a bonus.
- Comfortable using tools like Zendesk, Freshdesk, or similar platforms.
- Ability to multitask, work under pressure, and handle objections smartly.
- Basic computer knowledge (MS Office, CRM, order systems).
Education :
Bachelor’s degree (Textiles, Fashion, or Business )
