Job Description :
We’re looking for a proactive, persuasive, and customer-focused CSE (Customer Support Executive) to join our growing online fabric store. Your role will go beyond resolving queries—you’ll play a key part in converting inquiries into sales, guiding customers through their shopping journey, and ensuring they have a smooth and satisfying experience.
we have available CSE (Customer Support Executive) jobs in surat.
Job Location :
Udhana, Surat, Gujarat
Job Timing :
Full-time
Salary Range :
₹20,000 – ₹35,000 a month
Roles and Responsibilities :
- Respond to customer queries via chat, phone, email, and social media promptly.
- Assist with product selection, order placement, payments, and shipping issues.
- Convert incoming leads and queries into successful online sales by understanding customer needs and offering suitable solutions.
- Handle complaints with empathy and professionalism while maintaining a positive brand tone.
- Coordinate with logistics and warehouse teams to ensure timely deliveries and returns.
- Maintain strong knowledge of fabrics, designs, and current offerings.
- Update CRM tools with accurate customer data and interactions.
- Share customer feedback and suggest improvements for better service and sales.
Key Skills Required :
Strong communication skills in English (verbal and written); other languages are a plus.
Experience :
Prior experience in e-commerce, retail, or textile customer service is preferred.
Education :
Bachelor’s degree (Textiles, Fashion, or Business preferred).
Experience with platforms like Shopify, WooCommerce, Amazon, etc.
Gender :
Any Gender
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Terms and Condision :
Shifts: Rotational (including weekends/nights) as per business needs.
KPIs: Meet targets for resolution time, customer satisfaction (CSAT), and attendance.
Compensation: Base salary + performance incentives (if applicable).
Confidentiality: Protect customer/data privacy (NDA applies).
Tools: Use provided CRM/software; personal devices not permitted.
Termination: 30-day notice (immediate for policy breaches).
Training: Mandatory onboarding.
