Job Description
We are seeking a Mid-Level Customer Service Specialist to join our team in Surat. This full-time position requires a motivated individual with excellent communication skills and the ability to manage multiple tasks efficiently. The ideal candidate will possess a strong attention to detail and demonstrate exceptional time management abilities.
We Have Available Customer service specialist Jobs in Surat
Requirements Skills
Communication skills, Problem-solving, Empathy, Patience, Conflict resolution, Time management, Adaptability, Attention to detail,
Company Overview
Infinity Retail Limited (Croma) Tata Group is a retail company headquartered in Mumbai, Maharashtra, India. With 51-200 employees, Infinity Retail Limited is a leader in the retail industry, offering a wide range of consumer products and services. For more information, visit our website at www.croma.com.
Qualifications And Skills
Excellent communication skills (Mandatory skill)
Proficient time management skills (Mandatory skill)
Keen attention to detail (Mandatory skill)
Effective problem-solving abilities to address customer queries and concerns
Empathy to understand and assist customers with diverse issues
Patience to handle challenging interactions in a professional manner
Strong conflict resolution skills to manage and resolve customer complaints
Adaptability to work in a dynamic retail environment and accommodate varying customer needs
Roles And Responsibilities
Provide exceptional customer service to clients through various communication channels
Handle customer inquiries, complaints, and feedback efficiently and professionally
Maintain accurate records of customer interactions and transactions
Collaborate with team members to ensure high-quality service delivery
Follow up with customers to ensure resolution and satisfaction
Identify and escalate priority issues to the appropriate personnel
Stay updated on product information, policies, and company services
Contribute to continuous improvement initiatives within the customer service department
Desired Skills and Experience
Communication skills, Problem-solving, Empathy, Patience, Conflict resolution, Time management, Adaptability, Attention to detail
Education
10th pass,12th pass
