Job Description :
We are seeking a skilled Technical Chat Support Executive to assist customers with inquiries, troubleshooting, and resolving technical issues related to our software products. The ideal candidate will have strong written communication skills in English, along with a good understanding of computers, the Internet, and software applications.
we have available Chat Support Executive jobs in surat
Job Title :
Chat Support Executive
Job Location :
Surat, Gujarat
Job Timing :
Full-time, Part-time
Salary Range :
₹11,000.00 – ₹18,000.00 per month
Roles and Responsibilities :
Provide real-time chat and email support to customers, addressing technical queries and concerns.
Assist clients in renewing software subscriptions and ensuring smooth software usage.
Analyze client requests and escalate complex issues to the appropriate team.
Create, manage, and resolve support tickets efficiently.
Perform manual testing of software to identify bugs and report them to the development team.
Configure firewalls and other security settings as required.
Provide remote support for software installation, troubleshooting, and configuration.
Maintain accurate documentation of issues and resolutions for future reference.
Key Skills Required :
Only fresher candidates and those with graduation in software field and management field should apply.
Strong written communication skills in English (grammatically correct).
Ability to identify client needs and provide prompt and effective solutions.
Basic knowledge of software applications, troubleshooting, and system configurations.
Excellent interpersonal and problem-solving skills.
Ability to multitask and work efficiently in a fast-paced environment.
Average communication :
English (Preferred) English (knows Hindi and Gujarati)
Education :
Bachelor’s (Required)
Gender :
any gender
