Job Description
We have available Customer Success Executive jobs in surat provides business solutions to the affiliate industry with software development and SaaS service. We’re currently serving 40+ countries with 200+ customers.
Customer Success Executive jobs in surat
EnactOn places customers as our absolute foremost priority. We want our customers to not only experience the best customer success in the industry but also to encounter the best customer experience they’ve ever had. You’ll help customers unlock their potential and raise the bar of serving customers in the affiliate software industry.
We are looking to hire a customer success executive (CSE) from a software/IT background. As a CSE you are expected to provide technical support, demo, feature training to customers with the goal to keep customers satisfied during the project and after-sales. This role involves creating detailed technical documentation, product tour videos for YouTube, recording quick loom videos, handling support tickets on CRM and email,, etc.
we have available Customer Success Executive jobs in surat
Job Title:
Customer Success Executive
Job Location:
Surat, Gujarat
Job Timing:
Full Day
Working Day :
Monday – Saturday
Salary Range:
1,80,000 – 4,80,000
Vacancy:
1
Roles and Responsibilities:
Creating a sustainable relationship with customers who have already purchased software with extraordinary & proactive support.
Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage product utilization and growth.
Lead training for customers, explaining our software or SaaS platform features/functionality and answering their business or technical questions.
Participate in the assessment of the quality & effectiveness of customer interactions.
Build, grow, and expand client relationships at all levels and across various functional areas of the organization.
Hold product demonstrations for customers.
Handle and resolve customer requests and complaints.
Manage the projects with internal developers by collaborating actively with clients.
Have a handover session with client for quickly understand product and get started with their configuration to go live.
Mediate between clients and the organization.
Articulate insights from our customers to our product, development, and marketing teams to help shape EnactOn into an industry leader.
Skills :
Proficiency in English
Efficient taskmaster
Self-reliant and quick learner
Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
Creative and efficient problem solver
Strong critical & logical thinking.
Effective negotiator
Highly organized, neat, and structured
Experience:
0-3 Year
Average communication –
English
Education :
Graduate
Gender :
Any Gender
Benefits
Paid sick time
Work from home
