Job Description
EnactOn provides business solutions to the affiliate industry with software development and SaaS service. We’re currently serving 40+ countries with 200+ customers.
EnactOn places customers as our absolute foremost priority. We want our customers to not only experience the best customer success in the industry but also to encounter the best customer experience they’ve ever had. You’ll help customers unlock their potential and raise the bar of serving customers in the affiliate software industry.
customer support executive jobs in surat
The company’s approach for the Customer Success Executive position typically revolves around prioritizing customer satisfaction and success. They emphasize building strong relationships with customers, ensuring their needs are met, and maximizing the value they derive from the company’s products or services. The approach often involves proactive engagement, cross-functional collaboration, data-driven decision-making, continual learning, and a focus on customer retention and growth. The exact approach may vary based on the company’s goals, resources, and customer base.
We have available customer support executive jobs in surat
A Customer Success Executive is responsible for managing customer relationships, ensuring customer satisfaction, and helping customers utilize a company’s products or services effectively. Their tasks include customer onboarding, training, retaining existing customers, identifying upselling or cross-selling opportunities, collecting customer feedback, expanding accounts, creating success plans, and monitoring customer usage and satisfaction metrics. Their ultimate goal is to help customers achieve their desired outcomes with the company’s products or services
Job Location:
Surat, Gujarat
Job Timing:
Full Day
Working Day :
Monday To Saturday
Salary Range:
1,80,000 – 4,80,000
Roles and Responsibilities:
- Creating a sustainable relationship with customers who have already purchased software with extraordinary & proactive support.
- Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage product utilization and growth.
- Lead training for customers, explaining our software or SaaS platform features/functionality and answering their business or technical questions.
- Participate in the assessment of the quality & effectiveness of customer interactions.
- Build, grow, and expand client relationships at all levels and across various functional areas of the organization.
- Hold product demonstrations for customers.
- Handle and resolve customer requests and complaints.
- Manage the projects with internal developers by collaborating actively with clients.
- Have a handover session with client for quickly understand product and get started with their configuration to go live.
- Mediate between clients and the organization.
- Articulate insights from our customers to our product, development, and marketing teams to help shape EnactOn into an industry leader.
Requirements for a Customer Success Executive Candidate:
- Graduate in engineering or equivalant degree
- Strong organization and presentation skills
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to quickly learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
Skills:
- Proficiency in English
- Efficient taskmaster
- Self-reliant and quick learner
- Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
- Creative and efficient problem solver
- Strong critical & logical thinking.
- Effective negotiator
- Highly organized, neat, and structured
Education :
Graduate in engineering or equivalant degree
