Job description:
We are looking for a friendly, empathetic, and solution-oriented Customer Support Executive to join our team. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a smooth and positive experience with our products or services. We have available Customer support executive jobs in surat.
Key Responsibilities:
- Respond promptly to customer queries via phone, email, chat, or social media.
- Provide accurate information about products, services, pricing, and company policies.
- Resolve customer complaints efficiently and professionally, ensuring customer satisfaction.
- Record and update customer interactions, transactions, and feedback in CRM systems.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
- Collaborate with internal teams (sales, technical, logistics, etc.) to address complex queries.
- Identify recurring customer issues and suggest process or product improvements.
- Meet performance metrics like response time, resolution rate, and customer satisfaction scores.
Requirements:
Bachelor’s degree in any discipline (preferred, not mandatory).
0–3 years of experience in customer support or a related field.
Excellent verbal and written communication skills.
Customer support executive jobs in surat
Job Type:
Full-time
Salary:
₹25,000.00 – ₹35,000.00 per month
Schedule:
Day shift
Experience:
Customer support: 1 year (Preferred)
Education:
Bachelor’s degree
