Job Description
We are seeking a proactive and detail-oriented Customer Support Executive to join our growing team. In this role, you will be responsible for directly engaging with our customers to ensure a smooth and satisfactory order experience.
customer support jobs in surat
This includes confirming order details, addressing any queries, and actively following up on any delivery issues to ensure timely resolution.
We have available customer support jobs in surat
Manage and supervise the HR department staff. Oversee recruitment and selection processes, including sourcing, interviewing, and hiring new employees. Develop and implement HR strategies, policies, and procedures. Design and run employee training and development programs.
Job Location:
Surat Textile Market, Surat, Gujarat
Job Timing:
Full Time
Working Day :
Monday To Saturday
Salary Range:
15,000 – 18,000
Roles and Responsibilities:
- Proactively contact customers via phone to confirm their recent orders and verify key details such as address, pin code etc.
- Address customer inquiries regarding their orders in a clear and helpful manner.
- Monitor order delivery status and proactively follow up with courier services in case of non-delivery.
- Communicate effectively with both customers and internal teams to resolve delivery issues promptly.
- Utilize Microsoft Excel to track order information, communication logs, and delivery updates.
- Contribute to a positive customer experience by providing excellent support.
Qualifications and Skills:
- Proven ability to communicate clearly and professionally over the phone.
Excellent verbal communication and active listening skills.
Basic computer proficiency, including navigating web browsers and using email.
Working knowledge of Microsoft Excel for data entry and tracking. - Ability to handle customer interactions with empathy and patience.
A decent command over English language is a plus.
Experience in customer service is a plus
Language:
- Hindi (Preferred)
- English (Preferred)
Education :
12th Pass
