Job Description :
A Desktop Support Engineer is responsible for providing technical assistance and support to end-users regarding hardware, software, and network-related issues. They ensure smooth operation of desktop systems, troubleshoot problems, and maintain IT infrastructure to support business operations.
we have available It support jobs in surat gujarat india.
Job Location :
Surat, Gujarat
Job Timing :
Full-time
Salary Range :
₹18,000 – ₹30,000 a month
Roles and Responsibilities :
- Troubleshooting and Support:Diagnose and resolve hardware and software issues, including operating systems, applications, and peripherals.
- Installation and Configuration:Install and configure operating systems, applications, and hardware, including peripherals like printers and scanners.
- Remote Support:Provide remote technical assistance to users, including troubleshooting and resolving issues.
- User Training:Train users on the use of new software, hardware, and IT policies.
- Asset Management:Manage technology inventory, track hardware and software assets, and assist with procurement.
- Documentation:Document technical issues, solutions, and troubleshooting steps in a ticketing system.
- Network Support:Troubleshoot and resolve network connectivity issues, including internet access and local area networks.
- Collaboration:Collaborate with other IT staff and vendors to resolve complex issues and implement new technologies.
- System Monitoring:Monitor the performance and efficiency of desktop infrastructure and provide recommendations for improvement.
Key Skills Required :
- Technical Knowledge:Strong understanding of desktop operating systems (Windows, macOS), software applications, and hardware.
- Troubleshooting Skills:Ability to diagnose and resolve technical issues, both remotely and on-site.
- Communication Skills:Ability to communicate technical information clearly and concisely to both technical and non-technical users.
Education :
Diploma
Gender :
Any Gender
