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Logistics jobs in surat

By: IT Information Security

On: April 21, 2025

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Job Details

We are looking for a friendly, empathetic, and solution-oriented Customer Support Executive to join our team. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a smooth and positive experience with our products or services. We have available Logistics jobs in surat.

Job Salary:

25,000-35,000

Job Post:

Customer support executive

Qualification:

graduate

Age Limit:

20-35

Exam Date:

April 21, 2025

Last Apply Date:

May 6, 2025

Job Description:

We are looking for a friendly, empathetic, and solution-oriented Customer Support Executive to join our team. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a smooth and positive experience with our products or services. We have available Logistics jobs in surat.

Key Responsibilities:

Respond promptly to customer queries via phone, email, chat, or social media.
Provide accurate information about products, services, pricing, and company policies.
Resolve customer complaints efficiently and professionally, ensuring customer satisfaction.
Record and update customer interactions, transactions, and feedback in CRM systems.
Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
Collaborate with internal teams (sales, technical, logistics, etc.) to address complex queries.
Identify recurring customer issues and suggest process or product improvements.
Meet performance metrics like response time, resolution rate, and customer satisfaction scores.

Educations:

Bachelor’s degree in any discipline (preferred, not mandatory).

Experience:

0–3 years in customer support or a related field.

Skills:

Excellent verbal and written communication skills.

Job Type:

Full-time

Salary

25,000.00 – ₹35,000.00 per month

Schedule:

Day shift

Experience:

Customer support: 1 year (Preferred)

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