Job Description
We are looking for a highly organized and proactive Operations Executive to oversee daily field operations, manage rider efficiency, handle client coordination, and ensure seamless last-mile delivery services. The ideal candidate should be hands-on with team coordination, vehicle management, and client interaction, contributing directly to operational excellence.
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Job Location:
Surat, Gujarat
Job Timing:
Full Day
Working Day :
Monday To Saturday
Salary Range:
15,000 – 30,000
Roles and Responsibilities:
- Rider Reporting & Monitoring:
- Ensure all riders report on time for their shifts.
- Track attendance, punctuality, and daily deployment of riders.
- Rider Support & Training:
- Address and resolve rider queries efficiently.
- Conduct periodic training sessions for onboarding and performance improvement.
- Provide daily follow-ups to guide and motivate the rider fleet.
- Client Coordination:
- Maintain accurate records of allocated clients and update databases regularly.
- Conduct periodic visits to client stores to ensure smooth coordination and collect feedback.
- Serve as a point of contact for client-related operational issues.
- Vehicle and Rider Management:
- Ensure the allocation of charged and ready-to-use electric vehicles to riders.
- Handle breakdowns and arrange for timely support and backup vehicles.
- Plan and manage backup riders to prevent disruptions in delivery operations.
- Efficiency & Performance Management:
- Analyze rider performance and work towards improving delivery efficiency.
- Implement processes and metrics to track daily productivity.
Key Skills & Competencies:
- Strong coordination and problem-solving skills
- Good interpersonal and communication abilities
- Basic data entry and MS Excel/Google Sheets proficiency
- Ability to handle pressure and manage multiple tasks simultaneously
- Quick decision-making and adaptability in dynamic field conditions
Experience :
1–3 years
Education :
12th Pass
