Job description:
Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner. * Accurate Calculation of Appointment Capacity
Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets
Tracking of Appointment Rate based on Hours and Number of Units with Appointment Control Board
Service Appointment Promotion / Effect Monitoring to achieve the set target
Ensure Targeted turn-up ratio against the appointments & No Show follow ups
Provide estimated repair cost & repair TAT to customers based on their VOCs
Establish a consulting relationship with customers by following guidelines and delivering uniform handling of customers, and by promoting the scope, value, and features of the products and services offered Coordinating for loaner car and pick-and-drop facility wherever required and advise the Service Advisor accordingly.
Effective Post service feedback calling, Recall Campaign, Promotion of Service Campaigns
Acts as a contact person for any special projects regarding dealership improvements.
Assists service customers during the morning service rush, when possible. We have available Urgent jobs in surat contact number.
Urgent jobs in surat contact number
Speak with the employer +91 9316790097
Benefits:
Pulled from the full job description
Cell phone reimbursement
Provident Fund
Job Type:
Full-time
Job Location:
NANAVATI MOTORS PVT LTD, Adajan, Surat, Gujarat
Salary:
14,000 – 18,000
Location:
Adajan, Surat, Gujarat
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Ability to commute/relocate:
Adajan, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Application Question(s):
Do you have experience in telecaller?
Do you have experience in automobile industry?
How many years of total experience do you have?
