Job Description
We are seeking a dedicated Technical Support Executive to join our ERP software support team. The ideal candidate will be responsible for providing technical assistance and support to our customers using our ERP software solutions. You will troubleshoot problems and advise on the appropriate action, ensuring prompt resolution of issues to maintain high levels of customer satisfaction.
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Educate customers on the use of ERP software features and functionalities.
Escalate unresolved issues to appropriate internal teams and follow up to ensure timely resolution.
Stay current with product updates, technical knowledge, and industry trends.
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Diagnose and troubleshoot technical issues, including installation, configuration, and customization problems.
Collaborate with the development team to resolve complex issues that require code changes or enhancements.
Document technical support interactions and solutions in the ticketing system.
Educate customers on the use of ERP software features and functionalities.
Escalate unresolved issues to appropriate internal teams and follow up to ensure timely resolution.
Job Location:
Athwa Gate, Surat, Gujarat
Job Timing:
Full Day
Working Day :
Monday – Saturday
Salary Range:
12,000 – 30,000
Roles and Responsibilities:
Provide technical support to customers using our ERP software via phone, email, or chat.
Diagnose and troubleshoot technical issues, including installation, configuration, and customization problems.
Collaborate with the development team to resolve complex issues that require code changes or enhancements.
Document technical support interactions and solutions in the ticketing system
Experience :
Bachelor’s
Education :
1 year
