Job Description
You will have responsibility for managing a team of Desktop Support Technicians (DST’S) who provide support to more than 1800 users across the UK. Through effective man management of the Technicians, you will ensure that excellent levels of technical support and customer service are delivered within the company’s agreed SLA’s and KPI’s.
We Have Available IT Helpdesk Engineer Jobs in Surat
The role requires a working technical knowledge with strong leadership, organisational and analytical skills. You must have the ability to lead by example, deliver excellent customer service and build rapport with key internal and external contacts. This hands-on technical role requires the Manager act as a point of escalation for the team.
IT Sector Jobs In Surat
· To lead and motivate the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations.
· To manage all DST’s ensuring all business SLA’s and KPI’s are achieved at all times.
· To develop a knowledge based shared framework to avoid single points of failure.
· To develop the DST’s to ensure there is an equal balance of customer focus and technical ability.
· To effectively manage, appraise and develop all DST’S.
· To motivate and performance manage all DST’S in line with the business expectations.
· To ensure the smooth operational running of the Help Desk at all times.
· To observe, feedback and analyse support calls to develop the DST and prevent future problems.
· To continually review DST procedures and develop in line with company growth.
· To actively manage all customer issues and manage the whole escalation process effectively.
· To act as the first liaison point for any customer complaints.
· Continually support account management on all existing customers to ensure a high level of retention is achieved.
· To identify opportunities for service improvement and make recommendations.
Location
Surat, Gujarat
Knowledge Required:
Working knowledge of Windows operating systems and networks as well as Microsoft tools such as Office.
Job Types
Full-time, Permanent
Pay: ₹25,000.00 – ₹35,000.00 per month
Benefits:
Flexible schedule
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund
Shift:
Morning shift
Work Days:
Monday to Friday
Application Question(s):
Are you from Surat?
What is your current salary?
Do you speak fluent English?
Do you have experience in team handling?
Your notice period?
Do you have experience in speaking with international client?
How many years of experience do you have as an IT Desktop Engineer?
Work Location: In person
Application Deadline: 25/08/2024
