Job Description
We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for resolving customer queries, complaints, and requests on a daily basis, ensuring an exceptional customer experience.
marketing jobs in surat for 12th pass
The ideal candidate should be proficient in designing graphics, editing videos, and creating brand-driven digital content across various platforms. The role will also involve shooting reels, and the candidate might also have to act in them. Strong English language skills are a must.
We have available marketing jobs in surat for 12th pass
Grade diamonds based on cut, color, clarity, and carat weight. Ensure accuracy and consistency in diamond assortment. Work closely with the quality control team to maintain high standards. Identify and report any discrepancies or irregularities in diamond grading. Maintain records and documentation related to assortment.
Job Location:
Adajan, Surat, Gujarat
Job Timing:
Full Time
Working Day :
Monday To Saturday
Salary Range:
20,000 – 30,000
Roles and Responsibilities:
- Resolve customer queries, complaints or requests on daily basis
- Answering inbound and outbound calls. of clients and customers.
- Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
- Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
- Measure the quality of queries based on the effectiveness of solutions provided.
- Track the quantity of queries handled to ensure productivity and efficiency.
- Engage in cold calling to reach out to potential clients and promote our products/services.
- Utilize problem-solving skills to address customer concerns and provide appropriate solutions
Job requirements :
- Minimum of 1 year of FULL-TIME work experience in Customer Service or a related field.
- Impeccable communication skills, both verbal and written.
- Patience and the ability to handle challenging customer interactions.
- Experience with CRM tools is a plus.
- Basic proficiency in Excel/Google Sheets.
- Active listening skills to understand customer needs.
- Empathy towards customers to ensure a positive customer experience.
- Proficient in email writing and on chat process.
Experience :
1 Year
Education :
12th Pass
